Return and Exchange Policy
If you decide to return a purchase it must be done within 15 days of the date you received the merchandise.
We will exchange the merchandise toward another item or issue an online store credit. Any returned item with a request to credit your credit card is subject to a 30% restocking fee. Shipping charges are not refundable unless you receive an item damaged in shipping or we sent an incorrect item.
Custom made or special ordered items may not be returned. These include engraved items and those sold as "blanks" (without a stone that you may plan to have someone else set). Items that have been altered, resized, or engraved cannot be returned.
After the 15 days all sales are final.
When shipping a return order it is recommended you insure it and include a copy of the order invoice with it.
You are responsible for the cost of returning the item.
BrooksFineJewelry.com is NOT responsible for any lost or damaged packages.
Any item we offer with a lifetime guarantee may be returned at any time for any necessary repairs or replacement.